FAQ
- Is my lounge suite or chair worth recovering?
- How do I choose an Upholsterer?
- How do I find out if the fabric, leather or vinyl is of suitable quality for my lounge suite?
- How do I place an order?
- How do you ship the order?
- How much will shipping cost?
- How long will shipping take?
- Do you have a minimum order?
- Can I change my order after it has been placed?
- What is your return policy?
- Is your website secure?
- What are your payment methods?
- What is your Privacy Policy?
- Do you have a catalogue?
Is my lounge suite or chair worth recovering?
As a general rule, if it is a well known brand renowned for quality then it would be worth recovering if the replacement value is higher than the re-upholstery cost.
Another consideration would be the quality of the frame. A hardwood frame or custom made item would be at the higher end where as mass produced lounge suites made from chipboard and pine are at the lower end of the market. The lower end of the market use inferior Seat Foam, Elastic Webbing and a cheaper quality fabric.
A good Upholsterer can determine the quality of your Lounge suite or Chair. For more information. see our Upholstery Service page
How do I choose an Upholsterer?
As with all trades there are good and bad in any industry. Recommendation is the best policy. However this is not always possible. In the Upholstery Service I have put together a number of Questions & Answers which will help determine the quality of service that you should expect to receive.
How do I find out if the fabric, leather or vinyl is of suitable quality for my lounge suite?
An upholsterer can only use experience as a guide. It is in know way of technical expertise. To receive that support requires visiting one of our suppliers showroom. We will give you an introductory letter to the supplier where staff will assist you in making the right choice. Most suppliers will also give you cuttings so that you can view the fabric in your home. For a more detailed guide visit our Supplier Showrooms.
How do I place an order?
The ordering process is very straightforward. You have a number of options. Dial 0414 998 036 anywhere in Australia to speak with Customer Service who will take you through the process step by step. Alternatively, you can order on-line using our encrypted secure site.
How do you ship the order?
Once we have received the product from the supplier, we use Toll Ipec across Australia and Couriers Please for local. Remote areas may use both Road & Rail.
How much will shipping cost?
Depending on where you live and the weight of your order will determine the Freight cost.
Our customer service centre can give you the exact cost when placing the order.
Shipping costs are usually included in the price for larger orders
How long will shipping take?
From the time of order to receiving the goods would generally not be more than 5 to 7 working days. For remote areas of Australia allow an extra 2 days. With Toll Ipec we can track your item from Pick-up to the time of Delivery using their logistics software system.
Imported fabrics can takr 2 to 3 weeks to arrive
Do you have a minimum order?
No, however fabric suppliers charge a small order fee for orders under $200. usually $20 to $25 plus delivery costs
Can I change my order after it has been placed?
This will depend on how soon you contact us to have the order changed. Most suppliers will not charge extra for a changed order unless of course the item has been processed and cut.
What is your return policy?
The only time we can accept a return on goods is if they have been damaged in some way or they are not the original goods ordered.
We have to maintain this simply because many of our products are specially
ordered from overseas.
If a fabric has faults or has been damaged through the delivery process we are able to exchange it for a new batch of the same material. Different suppliers have certain guidelines regarding exchanges. All suppliers take into consideration occasional faults that may be in the item. If the fault is insignificant they will attach a small red tag or string at the side where the fault occurred to alert the customer. As well, if this takes place the supplier will give you extra to compensate for the fault.
If your item has been lost or damaged during the delivery process your item is fully insured for replacement. As part of the shipping costs, all items are fully insured. We view this as an important part of our service.
Is your website secure?
Yes our site is secure. We use secure site technology to protect your personal information. The information you enter onto our site is encrypted to ensure maximum security. This means The information you enter is scrambled, making it impossible to intercept on the way to our site. Look for the “Padlock” in the bottom right hand corner of your screen when making credit card transactions over the internet. It means secure technology is being used.
What are your payment methods?
- CreditCard or Direct Debit to our Bank A/C
We prefer you not to email your credit card transaction details as we do not consider emails a safe way of conducting business transactions over the internet. We will call you for these details
What is your Privacy Policy?
The information that we receive from you is not passed onto a third party such as marketing companies. Your credit card details are only passed onto the NAB (Direct Authority Plus) to process the transaction. Your postal address will be given to Toll Ipec for Delivery of your consignment. We do not pass on information as we see this as an invasion of your privacy. All telephone calls are not recorded.
Do you have a catalogue?
We do not have a catalogue. However, we list many of our products on the web site and can also direct you to fabric company websites for a more expanive view of their products. Most of the main cities have wholesale outlets which are open to the public for viewing. Just use the contact form to request a list for your city.
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